Senior Technical Solutions Expert

4 days ago

Gurgaon, Haryana, India beBeeTechnicalLead Full time ₹ 15,00,000 - ₹ 25,00,000
Technical Lead Job Opportunity

This is a chance to make a difference in your career.

We are looking for a technical lead to join our team and contribute to our mission of saving and sustaining lives. We strive for efficient and effective operations, and we hold each other accountable for delivering exceptional results.

You will find purpose and pride in this role.

About the Role:
  • Provide second-level technical support to diagnose and troubleshoot onsite or remotely.
  • Build key relationships within the global technical support, business unit teams, and regional SMEs to address issues and implement timely solutions for customers.
  • Facilitate warranty claim and RMA process and distributor support for complaint handling with post-market surveillance team.
  • Champion new initiatives including business models evaluation and changes relevant for Healthcare Systems & Technologies (HST) business.
  • Support sales teams together with regional service teams for new products and solutions, actively derive service models and pricing for new projects/tenders.

As a technical lead, you will be responsible for driving service excellence and exceptional customer service.

Distributor Management:
  • Build key relationships with distributors, cluster leadership, and regional technical support teams to leverage our network of expertise across the region to drive service excellence.
  • Ensure product recalls are prioritized and completed in a timely and compliant manner, working closely with QA, regional, and global teams.
  • Installation support and installed base management for India, build analytics for parts consumption, contract packages, and drive productivity to ensure right parts are ordered.
  • Responsible for all KPIs for Services across India, including response and resolution time.
Key Requirements:
  • Communicate professionally and effectively with both customers and internal stakeholders, with the ability to set and manage expectations.
  • Remain calm and controlled within pressurized circumstances, whilst maintaining the level of urgency.
  • Be disciplined, independent in executing tasks, but also a strong team player.
  • Have a high level of initiative and self-motivation.
  • Understand KPIs and can adapt working practices to ensure service level is maximized.

As a technical lead, you will have excellent communication skills and be able to prioritize and communicate effectively both within the Regional/Local Service and the Commercial.

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