Senior Collection Specialist

3 days ago

Pune Chennai, India beBeeCollection Full time US$ 60,000 - US$ 1,20,000

Role Overview:

We are seeking a professional to manage specialized collections, ensuring effective communication and customer service delivery. This role requires strong negotiation skills, empathy, and the ability to provide tailored financial solutions to customers in need.

Key Responsibilities:

  • Customer Communication: Deliver exceptional customer service, addressing their concerns with professionalism and respect.
  • Negotiation and Problem-Solving: Utilize active listening skills to understand customer needs, negotiate agreements, and find mutually beneficial solutions.
  • Financial Solutions: Collaborate with colleagues to provide targeted financial assistance, helping customers regain financial stability.
  • Team Collaboration: Work closely with high-performing teams to meet and exceed targets, identifying areas for process improvement and cost reduction.
  • Reporting and Analysis: Analyze data to identify trends and patterns, providing insights to mitigate credit risk and inform business decisions.

What You'll Gain:

  • Comprehensive Training: Receive ongoing training and development opportunities to enhance your skills and expertise.
  • Performance Rewards: Enjoy recognition and rewards based on your performance, driving motivation and engagement.
  • Diverse and Inclusive Culture: Thrive in an environment that values diversity, promotes inclusivity, and supports work-life balance.
  • Career Growth: Join a progressive organization committed to employee growth, development, and success.

Requirements and Qualifications:

  • Excellent Communication: Possess strong verbal and written communication skills, with the ability to build rapport with customers and colleagues.
  • Customer Service Expertise: Proven track record of delivering outstanding customer service, with a focus on active listening and problem-solving.
  • Problem-Solving and Adaptability: Demonstrate adaptability, resilience, and creativity in responding to complex customer situations.
  • Microsoft Office Proficiency: Be proficient in Microsoft Office applications, with the ability to utilize them effectively in daily tasks.
  • Linguistic Skills: Possess excellent written and spoken language skills, including proficiency in English and local languages.
  • Qualifications: Hold a degree from a recognized institution, preferably in a field related to finance, business, or customer service.

Skills and Experience: We're looking for individuals with a proactive attitude, excellent communication and interpersonal skills, and experience in providing top-notch customer service. If you have a passion for solving challenges, working in dynamic environments, and maintaining a positive image, we'd love to hear from you

About Us: Our organization is dedicated to supporting employees in their personal and professional growth, offering a supportive team culture, flexible work arrangements, and a range of benefits to enhance overall well-being.

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