Customer Relationship Manager

5 days ago


Aligarh, Uttar Pradesh, India beBeeCustomer Full time ₹ 35,00,000 - ₹ 45,00,000

Ecomous is a D2C brand accelerator with exciting brands across various niches.

The Sales and Customer Experience Specialist will ensure a positive customer journey by handling calls, following up with customers, resolving issues, and collecting feedback through emails, calls, and chat channels. Logistics and order management are also part of the role.

  • Excellent customer service skills, problem-solving abilities, and interpersonal skills
  • Strong communication skills, both verbal and written
  • Experience in handling customer inquiries and resolving issues effectively
  • Ability to collect, analyze, and act on customer feedback
  • Proficiency in Microsoft Excel and ability to grasp logistics and order management
  • Attention to detail and ability to work well in a team

Strong fluency in English and Hindi is required.



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