Global Fleet Support Specialist

15 hours ago

Tirupati, Andhra Pradesh, India beBeeCustomerService Full time ₹ 8,00,000 - ₹ 12,00,000
Job Overview
We are seeking a skilled Customer Service Representative to join our team. This role involves managing and resolving issues by communicating with drivers and fleets, enforcing high service standards, and providing customer support.

Key Responsibilities:
• Manage and resolve issues by communicating with drivers and fleets.
• Enforce high service standards.
• Confirm the ride was done and apply the change in the system or ask the driver to do it.
• Keep detailed records of interactions, noting issues and solutions within our CRM to ensure consistency and follow-up as needed.
• Develop and maintain good working relationships with Suppliers, CS Operations, Sales and other functions, plus any external stakeholders.
• Give customer service support.

Requirements:
• Experience working in the Tourism & Travel sector, Ground Transportation industry (Preferred).
• Minimum 2 years of experience working as a customer support representative or in a similar environment.
• Strong operational and analytical skills.
• Strong problem-solving skills.
• Excellent English verbal and written communication (Mandatory).
• Proficiency with Microsoft Office Suite (word, excel, powerpoint, etc).
• Ability to accommodate a full-time schedule of 24*7 and 6 days a week.
• Ability to prioritize and manage their time effectively.
• Ready for Fast-paced work environment.
• Attention to detail.
• Conversation Spanish speaking skills.

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