Client Services Coordinator

19 hours ago

Ahmedabad, Gujarat, India beBeeClientServices Remote Work Freelance Full time ₹ 80,00,000 - ₹ 1,20,00,000
Job Title: Client Services Coordinator

You will join our team as a Client Services Coordinator in the Client Service Operations department.

As a key member of our organization, you will play a pivotal role in ensuring seamless project execution and management. You will support Account Managers and communicate effectively with clients, contributing to our success.

This position requires proficiency in both business Japanese and English for effortless client interactions and internal communications.

Responsibilities:

  • Support Account Managers in managing ongoing projects by working closely with them to ensure timely delivery and meeting client expectations.
  • Communicate with clients in business Japanese and translate and update internal teams in English for seamless communication.
  • Build strong client relationships by understanding their needs and providing tailored service options that meet their requirements.
  • Prepare service quotations and manage timely invoice submissions according to contracts.
  • Acknowledge customer expectations and convey those to the team, mitigating risks and miscommunications.
  • Identify opportunities for improvement in services, processes, and systems, implementing changes that benefit the company.

Qualifications:

  • N1/N2 level Japanese certification, reflecting advanced language proficiency in both speaking and writing.
  • Minimum 1-2 years of experience in a client-facing role, preferably in sales or client services; experience in Life Sciences is highly valued.
  • Advanced skills in MS Office, especially in Word and Excel.
  • Excellent communication and organizational abilities, ensuring clear and efficient client interactions.
  • Proven adaptability to changing business needs, maintaining effectiveness in dynamic environments.

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