
Business Operations Generalist
6 days ago
We are seeking a highly motivated and versatile individual to join our team in a business role that involves working closely with founders on cross-functional initiatives.
This is an intense, always-on, high-impact role that requires someone who enjoys all things business & operations, can juggle multiple initiatives, and likes rolling up their sleeves to get the job done.
- Solve high-impact, cross-functional problems that don't have clear owners — your primary responsibility is to bring clarity, drive execution, and deliver outcomes.
- Collaborate with Sales on initiatives to maximise revenue — from identifying and fixing funnel leakages to shaping pricing/packaging strategies and enabling the team with better processes and tools.
- Work closely with Customer Success to drive outcomes on critical KPIs like trial conversions, onboarding health, retention, and churn — through both strategic inputs and process design.
- Drive revenue and capacity planning, working with the team leads to ensure resources and targets are aligned.
- Design and maintain key business metrics and dashboards, ensuring accurate, actionable data is available for decision-making.
- Love all things business and sales and don't shy away from getting your hands dirty to get the job done.
- Can context-switch between domains (support → sales → CX) without losing depth.
- Comfortable with early stage startup imperfections and able to operate in disorder.
- Extremely high agency and adaptability to make things happen.
This role offers a unique opportunity to work with different business functions to solve problems with first-principle thinking, perfect for someone who thrives in ambiguity, likes solving unstructured problems, and enjoys collaborating across functions.
We are looking for someone who is enthusiastic, driven, and comfortable with change. If you enjoy challenging yourself and taking ownership of projects, this might be the role for you.
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