Sales Operations System Analyst

9 hours ago

Ahmedabad, Gujarat, India beBeeSystem Full time US$ 60,000 - US$ 80,000
System Specialist Role

We are seeking a skilled System Specialist to join our Sales Operations team. This role will be based in India.

Responsibilities

The System Specialist is responsible for ensuring the accuracy and usability of sales tools through timely resolution of support tickets. Primary sales tools include Salesforce, CPQ, Callidus CPQ, Clari, People.ai, ClosePlan, and Callidus Commissions.

Key Tasks
  • Assign, troubleshoot, and resolve tickets from sales users related to Salesforce, CPQ, Callidus CPQ, Clari, People.ai, and ClosePlan, Callidus Commissions and other sales tools.
  • Manage a fast-paced queue of support requests, driving all issues to resolution with a focus on customer satisfaction and efficient task execution.
  • Triage Level 2 tickets to the right stakeholders with required information.
  • Assist in scheduled maintenance of systems via data migrations.
  • Maintain SLA targets.
  • Manage access and visibility related issues.
  • Assist with documentation of best practices and usage.
Qualifications

To be successful in this role, you will have:

  • At least 8+ years of professional experience in an IT/Salesforce Helpdesk role or Salesforce certified.
  • Salesforce Administrator experience is highly preferred.
  • Good knowledge of navigating Salesforce landscape and terminology with focus on data security and territory management.
  • Experience with sales processes and experience in a sales environment is a plus.
  • Hands-on experience providing system and tools support to users.
  • Strong team player with service-oriented attitude and customer focus.
  • Excellent time management skills
  • Quick learner and able to thrive in a fast-paced environment
  • Aggressive problem solver
  • Excellent written and verbal communication skills
  • Additional knowledge of ServiceNow, Workbench, and Dataloader and SOQL is a plus
Our Team

You will be part of a dynamic team with opportunities to work on challenging projects – centered on one of the most significant mission statements in the world.

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