Global Digital Operations Engineer
2 weeks ago
Nisum Technologies is a leading global digital commerce firm headquartered in California, offering comprehensive services spanning digital strategy and transformation, insights and analytics, blockchain, business agility, and custom software development.
We have grown to over 1,800 professionals across the United States, Chile, Colombia, India, Pakistan, and Canada, making us a preferred advisor to leading Fortune 500 brands. Our goal is to enable clients to achieve direct business growth by building the advanced technology they need to reach end customers in today's world, with immersive and seamless experiences across digital and physical channels.
What You'll Do:- Demonstrate expertise in production operations issue management and response.
- Collaborate with internal support and engineering teams and 3rd party vendors on problems and solutions.
- Show strong organizational skills and ability to track multiple issues to resolution.
- Lead a technical team of peers toward issue resolution.
- Utilize issue/workflow ticket tracking systems effectively.
- Act as a subject matter expert and train peers and stakeholders.
- Experience deployment and release management.
- Become self-motivated and collaborative, with good communication skills.
A minimum of 7 to 12 years of proven professional experience is required. Exceptional skills configuring, running, monitoring, and tuning Java applications running in an Apache/NGINX with Tomcat configuration, JBOSS, WebSphere, WebLogic, and JMX Console are expected.
Experience with GitHub, Jenkins, and SVN is mandatory. Containers and Kubernetes expertise is also necessary. Good to have one or more scripting languages like Shell/Curl Scripting, and exceptional skill at Linux/Unix bash command line are beneficial.
Demonstrable preference for approaching work via automation as a first choice is essential. Good to have experience on Monitoring tools like AppDynamics and ELK/Kibana. Strong troubleshooting skills utilizing log analysis, application performance management (APM), and real user monitoring (RUM) are required.
Experience providing hands-on monitoring as well as authoring monitoring and alerting using multiple toolsets is necessary. A track record of success writing English for a business audience is crucial. Exemplary practice in root cause analysis and documenting findings, providing evidence is also required.
Educational requirement: Bachelor's degree in information technology, software development management, software engineering, computer science, or a related field.
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