Senior Service Desk Manager

2 weeks ago

Bengaluru, Karnataka, India beBeeLeadership Full time US$ 9,00,000 - US$ 12,50,000
Team Lead Position Overview

We are seeking an accomplished Team Lead to oversee our growing service desk team. This is an exceptional opportunity for a motivated professional to assume significant personal responsibility and autonomy.

The ideal candidate will have:

  • Advanced knowledge of Microsoft Applications
  • Excellent customer service skills
  • Excellent administrative skills and ability to analyse data and produce reports
  • Business focused oral and written communication skills

This role requires accountability for meeting SLA performance targets, maintaining and improving Customer satisfaction levels, and understanding and adhering to policies and procedures.

Key Responsibilities:
  • Lead the service desk team in achieving performance targets and improving customer satisfaction levels
  • Maintain and improve existing processes and procedures to increase efficiency and productivity
  • Develop and implement effective strategies to meet business objectives

In this challenging role, you will have opportunities for growth and development, working with cutting-edge technologies and innovative solutions to challenges. Join us if you're passionate about problem-solving and career advancement.

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