Network Operations Engineer

24 hours ago

Pune, Maharashtra, India Vodafone Full time

Job Summary

The Network Operations Engineer supports the provision of monitoring, operation, and management of efficient and effective network services fulfilling the Vodafone Strategy. This role involves administration activities, monitoring network nodes, executing event/incident management, configuration, escalation, release, and deployment, and 3rd party management activities to ensure a high-quality, reliable network service is available to our customers.

Key Responsibilities

  • Follows network operations processes to deliver tasks to support the execution of network operations, including project initiations, system requirements, incident management, and cost base management.
  • Operational excellence, ensuring other activities are conducted according to the highest level of operations standards in line with KPIs.
  • Delivers tasks relating to updating Customer Care / Account / Service Managers in line with process and ensuring customer SLA delivery, service availability, quality, and continuity assurance.
  • Uses communication skills to exchange ideas and information in a concise and logical way to support the delivery of end-to-end Customer Service assurance with focus on high availability, minimum restoration times, and customer management.
  • Provides support to help maintain solid relations with vendors and partners.
  • Assists colleagues to ensure the availability, performance, and scalability of the network systems and to support the achievement of the network operations strategy.
  • Performs assigned tasks in support of consolidation of the Service Assurance function for IT and Networks, (incidents, problem, and change management) for both fixed and mobile.
  • Performs assigned tasks related to planning, scheduling, implementing, and testing new services, new features, and network expansions.

Requirements

The ideal candidate will have a good understanding of established concepts and procedures in monitoring network nodes, executing event/incident management, configuration, escalation, release, and deployment, and 3rd party management activities.

Typically reports to the Network Operations Manager or Senior Network Operations Team Leader.

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