Network Engineer Specialist
6 days ago
Position Title: Network Engineer, Tier 2
Job Profile: Network Technician ST-2
GTT Communications, Inc. provides secure global connectivity, improving network performance and agility for its customers.
As a Network Engineer, you will assist in the smooth operation of GTT's Global Network under the supervision of the Network Operations Manager.
This role demands a totally flexible approach to all tasks associated with the position.
Duties and Responsibilities:
- Assisting in customer test & turn-up (DWDM/ADM/Ethernet)
- Customer circuit troubleshooting with industry-standard test equipment
- Liaising with GTT NOC Engineers and Network Operations departments
- Report writing and inventory maintenance
- Planned Preventative Maintenance program management
- Network installations and troubleshooting
- Non-routine duties as deemed necessary
- Training other staff members
- Generating site documentation
- Equipment inspection and problem correction
- Replacing circuit breakers, fuses, switches, and electrical components
- Working with complex items of plant
- Supervising planned works and assessing efficiency
- Reducing operational running costs
- Reviewing and managing MOPS and RA's
- Providing hands-on technical assistance during emergencies
Required Experience/Qualifications:
- Experience in optical networks and technical facilities
- Minimum 2 years of experience in a medium to large-scale carrier/ISP environment
- Experience in hands-on complex technical problem solving
- Degree in Engineering related field
- Experience with hands-on installs of power and telecoms equipment
- Fiber management principles
- Experience with test equipment and IP technologies and protocols
Core Competencies:
- Accuracy and Attention to Detail: Understanding the necessity and value of accuracy
- Managing Multiple Priorities: Knowledge of effective self-management practices
- Problem Solving: Knowledge of approaches and techniques for recognizing and resolving problems
- Root Cause Analysis: Knowledge of concepts and techniques of root cause analysis
- IP Technologies and Protocols: Knowledge of features and policies of IP technologies and protocols
Universal Competencies:
- Continuous Improvement: Knowledge of transformation initiatives to drive fundamental changes
- Customer First (Customer Facing): Knowledge of customer interactions and creating a culture of accountability
- Operational Excellence: Understanding of system-driven processes for consistency and scalability
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