Network Engineer

2 weeks ago


Pune, Maharashtra, India Sungard Availability Services Full time

Job Summary

Sungard Availability Services is seeking a highly skilled Network Engineer - Technical Specialist to join our team. As a key member of our Network Services group, you will be responsible for providing L3 technical support, troubleshooting complex network issues, and working with internal teams and vendors to resolve customer-reported issues.

Key Responsibilities

  1. Troubleshoot complex production impacting network issues involving multiple technologies and provide solutions to restore services within given SLAs.
  2. Work with internal teams and vendors to resolve customer-reported issues, providing workarounds whenever possible.
  3. Independently handle simple to complex difficulty level issues, collaborating and communicating with internal and external teams until an event is closed.
  4. Own and drive the customer experience throughout the lifecycle of an incident to resolution.
  5. Work on escalated issues to support tier 1 and 2 teams.

Requirements

Post-qualification experience of around 6-8 years, with a good understanding and extensive hands-on relevant experience with configuring BGP, OSPF, MPLS, L2/L3 VPN. Good understanding and hands-on experience on Nexus 2K, 5K, 7K, and 9K. Datacentre Technologies. Exposure to ISP core network and transport technologies. Knowledge of DR environments and DR tests. Ability to work on multiple network changes/technologies simultaneously.

What We Offer

At Sungard Availability Services, we offer a collaborative work environment, industry-leading benefits, and a commitment to employee advancement.



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