Senior Relationship Officer
1 week ago
We are seeking an experienced Relationship Manager to join our team at Kaarlo Training & HR Solutions Pvt. Ltd. The ideal candidate will have a strong background in claims recovery, debt collection, and risk management.
Responsibilities:
- Claims Recovery: Oversee the recovery process of unpaid premiums, overpaid claims, and amounts due from policyholders or beneficiaries.
- Debt Collection: Develop and implement effective strategies for debt collection, negotiating with policyholders or beneficiaries on outstanding dues.
- Legal Compliance: Ensure all recovery processes comply with legal standards, regulatory requirements, and company policies.
- Data Analysis and Reporting: Analyze data to identify trends, recovery rates, and areas for improvement.
- Client Communication: Handle escalated cases and communicate professionally with clients, beneficiaries, and their legal representatives.
- Team Management: Manage and guide a team of recovery officers, setting targets and monitoring their performance.
- Risk Management: Assess the risks associated with recovery cases and create risk mitigation strategies.
- Cross-Departmental Collaboration: Work closely with departments such as Underwriting, Legal, Claims, and Finance to facilitate smooth recovery operations.
Requirements
- Strong background in claims recovery, debt collection, and risk management.
- Excellent communication and negotiation skills.
- Ability to work in a fast-paced environment and meet deadlines.
- Strong analytical and problem-solving skills.
- Proficiency in claims management systems and CRM software.
Benefits
- Opportunity to work with a dynamic team.
- Professional development and growth opportunities.
- Competitive salary and benefits package.
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