Customer Engagement Specialist

2 weeks ago

Gurgaon Gurugram Indore Mohali, India beBeeCustomerEngagement Full time US$ 60,000 - US$ 1,20,000

We are seeking a dedicated and skilled professional to fill the role of Customer Engagement Specialist. This position requires an individual who can provide exceptional service to clients while maintaining a high level of professionalism.

Key Responsibilities:
  • Customer Service - Provide world-class service to clients, ensuring accurate and efficient communication on every interaction.
  • Quality Assurance - Strive for good customer satisfaction and experience, adhering to quality guidelines set by clients.
  • Performance Metrics - Meet and exceed client-mandated KPIs (Key Performance Indicators).
  • Continuous Improvement - Ensure consistent performance through a continuous improvement model.

In addition to these key responsibilities, the ideal candidate will possess excellent communication skills, both written and verbal. They will also be able to work effectively in a team environment and prioritize tasks to meet deadlines.

Requirements:
  • Education - High school diploma or equivalent required; degree preferred.
  • Experience - 1+ years of customer service experience.
  • Skills - Strong communication and problem-solving skills; ability to work under pressure.

We offer a competitive compensation package, including benefits and opportunities for growth and development. If you are a motivated and results-driven individual who is passionate about delivering exceptional customer service, we encourage you to apply for this exciting opportunity.

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