Transactional Quality Leadership Position

6 days ago


Shimoga, Karnataka, India beBeeQuality Full time ₹ 18,00,000

Job Title: Quality Excellence Manager

We are seeking a highly motivated Quality Excellence Manager to drive continuous improvement and ensure exceptional quality delivery.

Key Responsibilities:

  • Drive strategic initiatives to enhance quality management processes
  • Manage call quality and client-related KPIs
  • Evaluate the effectiveness of quality interventions
  • Strengthen quality management frameworks to improve quality delivery
  • Capture and report SLA/SLO metrics to meet client expectations
  • Implement process improvements and innovations
  • Drive compliance and audit requirements
  • Provide feedback and coaching to front-line teams
  • Support quality and compliance teams in audits and follow-ups

Requirements:

  • Strong leadership and people management skills
  • Ability to drive initiatives to closure
  • Excellent communication and data interpretation skills
  • High level of maturity to handle complex situations
  • Process-oriented with strong planning, decision-making, and organizational skills

Benefits:

  • Competitive compensation package
  • Opportunities for career growth and professional development
  • Collaborative and dynamic work environment

If you are a driven and results-oriented individual with a passion for quality excellence, we encourage you to apply for this exciting opportunity.



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