Effective Communication Skills Trainer
3 weeks ago
**Job Overview**
At IGT Solutions, we are seeking a highly skilled Communication Skills Trainer to join our team. As a key member of our training department, you will play a vital role in enhancing the communication skills of our employees.
**About the Role**
The successful candidate will be responsible for providing high-quality presentation feedback and coaching to our staff. You will also serve as a liaison between quality and operations from a training and development perspective. Your strong analytical skills and attention to detail will enable you to monitor calls and agent performance effectively.
**Responsibilities**
- Deliver presentation feedback and coaching to improve employee communication skills
- Liaise between quality and operations teams to ensure effective training and development strategies
- Maintain high standards of quality customer experience
- Analyze call data and agent performance to identify areas for improvement
- Design and implement training programs to enhance communication skills
- Conduct assessments to evaluate employee performance
**Requirements**
To be successful in this role, you will need:
- A bachelor's degree in any field
- Excellent verbal and written communication skills
**Benefits**
We offer a competitive salary of approximately $60,000 - $80,000 per year, depending on experience. Our comprehensive benefits package includes health insurance, retirement savings plan, and paid time off.
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