Communications Skills Specialist
3 weeks ago
About Us:
IGT Solutions is a leading organization that values exceptional customer experience.
Salary:
$80,000 - $100,000 per annum
Job Description:
We are seeking an experienced Communication Trainer to join our team. As a Communications Skills Specialist, you will play a vital role in helping new hires improve their communication skills and deliver exceptional customer experiences.
Key Responsibilities:
- Provide presentation feedback and coaching to enhance the skills of our agents.
- Liaise between quality and operations teams to ensure seamless training and development.
- Conduct regular assessments to evaluate agent performance and identify areas for improvement.
- Develop and implement plans to drive CSAT metrics through contests and refreshers.
- Monitor calls and agent performance to ensure high-quality customer interactions.
Required Skills and Qualifications:
- Bachelor's degree in any field.
- Excellent verbal and written communication skills.
- Strong analytical skills with attention to detail.
- Familiarity with call monitoring, TNI, and implementation.
Benefits:
- 5 days of work with 24/7 coverage.
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