Communications Skills Specialist

3 weeks ago


Bengaluru, Karnataka, India IGT Solutions Full time

About Us:

IGT Solutions is a leading organization that values exceptional customer experience.

Salary:

$80,000 - $100,000 per annum

Job Description:

We are seeking an experienced Communication Trainer to join our team. As a Communications Skills Specialist, you will play a vital role in helping new hires improve their communication skills and deliver exceptional customer experiences.

Key Responsibilities:

  • Provide presentation feedback and coaching to enhance the skills of our agents.
  • Liaise between quality and operations teams to ensure seamless training and development.
  • Conduct regular assessments to evaluate agent performance and identify areas for improvement.
  • Develop and implement plans to drive CSAT metrics through contests and refreshers.
  • Monitor calls and agent performance to ensure high-quality customer interactions.

Required Skills and Qualifications:

  • Bachelor's degree in any field.
  • Excellent verbal and written communication skills.
  • Strong analytical skills with attention to detail.
  • Familiarity with call monitoring, TNI, and implementation.

Benefits:

  • 5 days of work with 24/7 coverage.


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