Operations Director
1 week ago
Job Summary
We are seeking an experienced Operations Manager to join our team at ATSPL - Gujarat. As an Operations Manager, you will be responsible for managing a team and facilitating the flow of information across multiple stakeholders to resolve potential issues that impact customer experience and business continuity.
Key Responsibilities
- Manage a shift, constantly identifying opportunities to improve team performance and owning associated change management.
- Develop and/or refer to performance metrics to drive team performance and business results.
- Identify business impact of trends and make data-backed decisions.
- Communicate with external customers (Carriers, Vendors/Suppliers) and internal customers (Finance, Ops Excellence, Fulfillment Centers).
- Evaluate problems or variances in information and data, escalating them to relevant owners and following through on resolutions.
- Pull data from numerous databases and perform ad hoc reporting and analysis, as needed.
Requirements
- 1+ years of employee and performance management experience.
- Bachelor's degree or equivalent, or 2+ years of Amazon (blue badge/FTE) experience.
- Ability to work a flexible schedule/shift/work area, including weekends, nights, and/or holidays.
- Capacity to push and pull wheeled dollies loaded with products up to 100 pounds during shifts.
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