Senior Digital Experience Analyst

3 days ago

Erode, Tamil Nadu, India beBeeUserResearch Full time ₹ 1,50,00,000 - ₹ 2,00,00,000

Our Ideal Candidate

Become a part of our dynamic team and contribute to shaping the future of user experience. As a UX Researcher, you will be responsible for uncovering customer needs and behaviors across our digital ecosystem.

Key responsibilities include:

  • Design and execute research studies including usability tests, surveys, field studies, diary studies, and in-depth interviews to gain a deeper understanding of our customers.
  • Translate research findings into actionable insights that inform product design decisions.
  • Collaborate with cross-functional teams to ensure user-centered design approaches are embedded into product roadmaps.
  • Evaluate existing digital journeys and recommend improvements to enhance user satisfaction.

What We're Looking For

  • Bachelor's or Master's degree in Human-Computer Interaction, Cognitive Psychology, Design, or related field.
  • 3-5 years of experience as a UX Researcher or similar role within digital-first organizations.
  • Strong expertise in usability testing, contextual inquiry, interviews, surveys, heuristic evaluations, and A/B testing.
  • Experience with tools like Dovetail, Maze, Lookback, Optimal Workshop, UserTesting, Google Analytics, Mixpanel, or Amplitude.

Preferred Skills

  • Prior experience in BFSI or fintech industries.
  • Familiarity with UX design tools for collaboration.
  • Knowledge of financial services workflows and unit economics.

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