Operational Efficiency Specialist

1 day ago

Bengaluru, Karnataka, India beBeeBusiness Full time ₹ 9,00,000 - ₹ 18,00,000
Job Opportunity

We are seeking a detail-oriented specialist to ensure smooth onboarding of clients, maintain seamless coordination with telecom operators, and monitor messaging traffic to support operational efficiency and client satisfaction. This role involves cross-functional collaboration with Sales, Technical, and Partner teams, both domestically and internationally.

Key Responsibilities:
  • Customer Success:
    • Coordinate end-to-end client onboarding by gathering information and technical requirements, provisioning accounts, and ensuring seamless internal coordination for a smooth customer experience.
  • Traffic Assurance:
    • Track monthly traffic targets received from internal stakeholders and break them down into weekly and daily targets to ensure timely achievement.
  • Telco Coordination:
    • Coordinate with telecom operators and connectivity partners for additional capacities and resolve long-pending technical, commercial, or operational issues in a timely manner.
  • Reports & Analytics:
    • Publish daily performance reports of clients for review, routing deviations, and identify reasons for traffic growth or dip.
  • Collaboration:
    • Work closely with other departments, including development, sales, and quality assurance to ensure a seamless customer experience.
  • Process Improvement:
    • Identify opportunities for process improvement and contribute to enhancing the efficiency of the support team.
  • Documentation:
    • Create and maintain detailed and accurate documentation of SOPs for regular operations.
Requirements:
  • Bachelor's/Master's degree.
  • Hands-on experience/knowledge of CPaaS, A2P SMS, RCS with Routing.
  • Minimum 4+ years of experience in the job offered or in a related role.
  • Knowledge in SQL, advanced Excel, and PowerPoint presentation.
  • Customer Success & Business Operations experience.
  • Able to communicate on both technical and non-technical levels.
  • Exceptional interpersonal, verbal, written communication skills, and good customer handling capabilities.
  • Possess excellent presentation skills and proficiency at making one-on-one and group presentations.
  • Good understanding of business numbers and sharp analytical skills.
  • Passionate about working in a fast-paced environment.
  • Process, ITIL-V4, and certification related to business operations is a plus.

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