Customer Interaction Specialist

6 days ago

Pune, Maharashtra, India beBeeCustomer Full time ₹ 9,00,000 - ₹ 12,00,000
Job Title:

We are seeking a proactive customer specialist to manage customer interactions, encourage subscription purchases, and resolve outstanding overages.

This role involves contacting customers whose trials have expired, facilitating purchases, processing orders, and addressing account issues. You will also track follow-ups, monitor outcomes, and generate reports on key metrics like conversions and account actions.

  • Advanced knowledge of Microsoft Excel software is required.
  • Basic knowledge of Microsoft Word is required.
  • Analytical skills to track performance metrics and improve processes are essential.
  • The ability to be organized and detail-oriented with meeting deadlines is crucial.
  • Problem Solving ability is necessary.
  • Experience in customer service is required.
  • Strong communication and negotiation skills are necessary.
  • Proficiency with CRM systems is required.
Key Responsibilities:

Key responsibilities include:

  • Contacting customers to resolve outstanding overages or encourage subscription purchases post-trial expiration.
  • Processing orders promptly after the customer reaches out and sends purchase confirmation.
  • Coordinating account suspensions for non-response as needed, ensuring proper documentation.
  • Maintaining detailed records of follow-ups and interactions.
  • Generating reports on:
  • Number of follow-ups conducted.
  • Conversion rates from trials to purchases.
  • Accounts suspended due to non-response.
About Our Client:

Our client fosters a progressive culture, creativity, and a flexible work environment. Diversity in all aspects is respected. Integrity, experience, honesty, people, humanity, and passion for excellence define this global technology leader.

  • Salesforce Interaction Studio Specialist

    2 days ago

    Pune, Maharashtra, India Admin Looks Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Urgent looking for the Remote Salesforce Interaction Studio SpecialistPosition: ContractRole Overview: The ideal candidate will have at least 4 years of hands-on experience with Salesforce Interaction Studio, helping businesses to manage customer engagement and deliver personalized experiences through real-time, data-driven interactions.Key...

  • Customer Support Specialist

    1 week ago

    Pune, Maharashtra, India SM Record Full time

    Company DescriptionSM Record is a pioneering global Digital Music Collection Company, supported by over 40+ labels and 200 sub-labels worldwide. Built on the principles of Technology and Trust, we are dedicated to maximizing value for Sound Recording owners in the digital age. We ensure that rights owners receive fair compensation through our commitment to...

  • Customer Experience Specialist

    7 days ago

    Pune, Maharashtra, India beBeeCustomerExperience Full time ₹ 6,00,000 - ₹ 12,00,000

    Job Title:Customer Experience SpecialistResponsibilitiesDevelop and execute strategies to enhance customer satisfaction.Cultivate effective communication and problem-solving skills to personalise each interaction with a customer.Collaborate with internal stakeholders to ensure seamless customer journey and resolve complex issues in a timely manner.Analyse...

  • Customer Support Specialist

    7 days ago

    Pune, Maharashtra, India SM Record Full time

    Company DescriptionSM Record is a pioneering global Digital Music Collection Company, supported by over 40+ labels and 200 sub-labels worldwide. Built on the principles of Technology and Trust, we are dedicated to maximizing value for Sound Recording owners in the digital age. We ensure that rights owners receive fair compensation through our commitment to...

  • Customer Support Specialist

    2 days ago

    Pune, Maharashtra, India SM Record Full time

    Company Description SM Record is a pioneering global Digital Music Collection Company, supported by over 40+ labels and 200 sub-labels worldwide. Built on the principles of Technology and Trust, we are dedicated to maximizing value for Sound Recording owners in the digital age. We ensure that rights owners receive fair compensation through our commitment to...

  • Customer Experience Specialist

    6 days ago

    Pune, Maharashtra, India beBeeExperience Full time ₹ 12,00,000 - ₹ 15,00,000

    Job Title: Customer Experience SpecialistWe are seeking a skilled Customer Experience Specialist to join our team. The ideal candidate will possess excellent contract administration expertise and have experience working in a customer services environment.Key Responsibilities:Administer all aspects of project and services management, including setup and...

  • Customer Support Specialist

    2 days ago

    Pune, Maharashtra, India Assetcues Full time ₹ 1,04,000 - ₹ 1,30,878 per year

    Job Summary: We are looking for a friendly, empathetic, and detail-oriented Customer Support Specialist to join our team. You will be the first point of contact for our customers, assisting them with inquiries, troubleshooting issues, and ensuring a positive customer experience. The ideal candidate will be patient, a great communicator, and dedicated to...

  • Customer Experience Specialist

    7 days ago

    Pune, Maharashtra, India beBeeCustomerService Full time ₹ 9,00,000 - ₹ 12,00,000

    Imagine a career where you make a difference in people's lives, one conversation at a time.As a customer experience specialist, you will be the face of our company, ensuring that every interaction with our customers is positive and memorable.Our ideal candidate has excellent communication skills, a professional demeanor, and the ability to empathize with...

  • Customer Service Professional

    5 days ago

    Pune, Maharashtra, India beBeeCustomer Full time ₹ 1,20,000 - ₹ 1,50,000

    Customer Interaction SpecialistWe are seeking a professional with excellent communication skills to provide top-notch customer service.Key Responsibilities:Respond promptly to customer inquiries and offer effective solutions.Manage and address customer feedback to ensure exceptional satisfaction levels.Process orders efficiently and resolve any...

  • Specialist Customer Care

    2 days ago

    Pune, Maharashtra, India Impetus Career Consultants Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Accountabilities• Collaboration across multiple digital channels to personalise each interaction with a customer.• Enhancing the bank's digital capabilities when current technology is identified as not yet ready to support.• Provision of exceptional customer service to clients by responding to inquiries, resolving issues and handling client requests...