Senior Configuration Manager

2 days ago

Delhi, Delhi, India beBeeCMDB Full time ₹ 9,00,000 - ₹ 12,00,000
ServiceNow CMDB Professional

Deliver high-quality ServiceNow CMDB configurations and related modules.

  • Design, develop, and maintain ServiceNow CMDB solutions to meet business requirements for configuration management.
  • Ensure the integrity of data within the CMDB and align it with business needs for effective configuration management.
  • Implement best practices and support continuous improvement of the CMDB structure, data models, and integration processes.
  • Build and configure CMDB discovery and import processes to automate data population and reconciliation.
  • Manage and enhance CMDB data sources, including integration with third-party systems and data connectors.
  • Collaborate with stakeholders to define and refine configuration management requirements.
  • Provide support and guidance for end-users on how to effectively utilize CMDB functionality within ServiceNow.
  • Implement automated CMDB workflows to support incident, change, and problem management processes.
  • Monitor CMDB data quality and perform regular audits to ensure accuracy and compliance with governance policies.
  • Support ServiceNow upgrades and patch management, ensuring that CMDB-related customizations are maintained and compatible.
Requirements:
  • 4+ years of experience in developing and maintaining CMDB solutions within ServiceNow.
  • Strong knowledge of ServiceNow CMDB modules, including Configuration Items (CI), relationships, attributes, and discovery.
  • Familiarity with ITIL processes related to Configuration Management, Incident Management, Change Management, and Problem Management.
  • Solid understanding of data modelling, normalization, and data quality principles in CMDB.
  • Experience with integrating ServiceNow with external systems using REST APIs, SOAP, or other integration methods.
  • Strong scripting skills in JavaScript, ServiceNow scripting (Business Rules, Client Scripts, etc.).
  • Experience in creating automated workflows, process automation, and orchestration.
  • Ability to manage CMDB data accuracy, perform audits, and implement corrective measures.
  • Excellent problem-solving, communication, and collaboration skills.
Benefits:

Work closely with developers and business teams to identify, design, and implement data integrations with external tools or systems. Collaborate with stakeholders to achieve business goals and objectives.

Others:

Troubleshoot and resolve complex CMDB-related incidents and service requests. Produce and maintain technical documentation on CMDB configurations, processes, and integrations.

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