Helpdesk Technician

5 days ago


Bengaluru, Karnataka, India Resource Pro Operational Solutions Pvt Ltd Full time

We are seeking a highly skilled Helpdesk Technician to join our team at Resource Pro Operational Solutions Pvt Ltd. As the primary point of contact for IT-related issues, you will be responsible for providing timely and effective support to employees, monitoring the ticket system, responding to user requests, and escalating complex issues to senior technicians.

Responsibilities:
  1. Monitor and Respond to Tickets: Utilize the ticketing system to monitor and respond to user support requests in a timely and customer service-oriented manner.
  2. Operate and Improve Systems: Operate, maintain, and improve RSP's system and equipment to ensure seamless IT operations.
  3. Evaluate and Escalate Issues: Evaluate and escalate situations requiring urgent attention or additional assistance to ensure effective IT infrastructure.

Additionally, you will be responsible for maintaining, operating, and optimizing IT areas of responsibility, participating in project planning and execution, and collaborating with colleagues to resolve complex technical issues.



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