Senior Remote Helpdesk Technician – JSM Specialist 3 Days Left

2 weeks ago


Bengaluru, Karnataka, India Kindred Group plc Full time
Job Description

About the Company

At FDJ UNITED, we don&apost just follow the game, we reinvent it. FDJ UNITED is one of Europes leading betting and gaming operators, with a vast portfolio of iconic brands and a reputation for technological excellence. With more than 5,000 employees and a presence in around fifteen regulated markets, the Group offers a diversified, responsible range of games, both under exclusive rights and open to competition. We set new standards, proving that entertainment and safety can go hand in hand. Here, youll work alongside a team of passionate individuals dedicated to delivering the best and safest entertaining experiences for our customers every day. Were looking for bold people who are eager to succeed and ready to level-up the game. If you thrive on innovation, embrace challenges, and want to make a real impact at all levels, FDJ UNITED is your playing field. Join us in shaping the future of gaming. Are you ready to LEVEL-UP THE GAME

About the Role

FDJ UNITED is seeking an experienced and highly capable Senior Remote Helpdesk Technician JSM Specialist to join our Corporate IT team. In this role, you will be responsible for designing, building, and managing Jira Service Management (JSM) to optimize IT helpdesk operations and enhance the overall employee experience. This includes automating workflows, configuring SLAs, integrating IT systems, and ensuring seamless remote management capabilities. The ideal candidate will have deep expertise in JSM and a passion for building scalable, efficient IT service processes that deliver exceptional service across global teams, including support from India. This position involves working in shifts within the Helpdesk team to cover extended European working hours and includes OnCall duties.

Responsibilities

- Proficiency in the Microsoft Office365 ecosystem (Exchange, Teams, SharePoint, etc.)
- Basic understanding of VPNs, network connectivity, and SaaS applications
- Knowledge of scripting languages (PowerShell, Bash, Python) is a plus
- Extensive experience in remote helpdesk or IT support roles, particularly in managing complex endpoint environments
- Familiarity with Intune, Autopilot, and Jira Service Management (JSM)
- Strong knowledge of Windows, macOS, and mobile platforms (iOS and Android)
- Experience troubleshooting AV setups and Teams integrations

  • Bengaluru, Karnataka, India Kindred Group plc Full time

    About the CompanyFDJ UNITED, a leading gaming operator in Europe, is shaping the future of entertainment. With over 5,000 employees and a presence in regulated markets, we offer a diverse range of games, combining innovation with safety. Our team is dedicated to delivering exceptional experiences for our customers.We're looking for bold individuals who...


  • Bengaluru, Karnataka, India Hitachi Energy Full time

    Job DescriptionLocation:Bengaluru, Karnataka, IndiaJob ID:R0081427Date Posted:2025-03-11Company Name:HITACHI ENERGY TECHNOLOGY SERVICES PRIVATE LIMITEDProfession (Job Category):FinanceJob Schedule:Full timeRemote:NoJob Description:Functional Area: Finance Job Family: Accounting & Finance ServicesJob: Finance Specialist - Accounts PayableTypicalReporting...


  • Bengaluru, Karnataka, India Sprinto Full time

    Job DescriptionSprinto is a leading platform that automates information security compliance. By raising the bar on information security, Sprinto ensures compliance, healthy operational practices, and the ability for businesses to grow and scale with unwavering confidence. We are a team of 300+ employees & helping 2000+ Customers across 75+ Countries. We are...


  • Bengaluru, Karnataka, India Amazon Full time

    DESCRIPTIONThe mission of Amazon Global Security Operations GSO is to mitigate security and operational risks to our associates physical assets and brand Global Security Operations Centre GSOC supports Amazon Worldwide Stores by providing 24 7 services including alarm monitoring and response incident triage and crisis management Amazon is hiring an...


  • Bengaluru, Karnataka, India Z Level Labs Full time

    Job DescriptionCompany DescriptionZ Level Labs is a gaming studio founded by IIT-B alumnus that aims to connect people through traditional games. The company was bootstrapped from scratch in 2016 and became profitable within a couple of years. Our games have 10M+ downloads on the Google Play Store and are ranked top 5 card games in India by active users.Role...


  • Bengaluru, Karnataka, India HARMAN India Full time

    Job DescriptionAbout The RoleIn the role as Team Member of Engineering Controlling you are coordinating and steering global R&D related controlling topics with global Automotive scope. Your focus is on process and project related tasks with global scope.Together with your team members, you are in supporting to centralize and harmonize processes and...


  • Bengaluru, Karnataka, India United Field Services, Inc. Full time

    Role OverviewAs an AI Specialist at United Field Services, you will be responsible for designing, building, and implementing AI-driven solutions that enhance our operational efficiency and product offerings. You'll work closely with cross-functional teams—from engineering to product management—to integrate AI models (including large language models like...


  • Bengaluru, Karnataka, India Lyxel&Flamingo (L&F) Full time

    Job Title: CopywriterLocation: Hustlehub Tech Park, Somasundarapalya Main Road, adjacent 27th Main Road, ITI Layout, Sector 2, HSR Layout, Haralukunte Village, Bengaluru, Karnataka 560102Days of working: 5 (Sat & Sun fixed off)About the Company:Lyxel & Flamingo is all in one Digital Marketing Solution for businesses at the intersection of art, design, and...


  • Bengaluru, Karnataka, India Tata Consultancy Services Full time

    Job DescriptionTata Consultancy Services is seeking a skilled Service Desk Agent to manage the day-to-day activities of our IT-Helpdesk Operations.ResponsibilitiesManage and co-ordinate the processing of incoming calls/chats/tickets to ensure timely and effective resolution of incidents and requests as per pre-defined SLA.Co-ordinate and implement processes...

  • Helpdesk Associate

    1 week ago


    Bengaluru, Karnataka, India NTT DATA Full time

    At NTT DATA we know that with the right people on board anything is possible The quality integrity and commitment of our employees are key factors in our company s growth market presence and our ability to help our clients stay a step ahead of the competition By hiring the best people and helping them grow both professionally and personally we ensure...

  • Remote IT Engineer

    6 days ago


    Bengaluru, Karnataka, India Esko Full time

    Job DescriptionWe are seeking an experienced Technical Support Specialist to join our team in Bangalore. As a Technical Support Specialist, you will be responsible for providing remote technical support and assistance to end-users across the organization. You will play a crucial role in resolving IT-related issues remotely, ensuring the smooth operation of...


  • Bengaluru, Karnataka, India State Street Corporation Full time

    Job DescriptionIndia payroll specialist with the strong payroll compliance competency & efficient administration of payroll- Maintain employee master data & payroll records in HRMS, audits for compliance with company policies, procedures and authorizations with cyclical deadlines- Develop more efficient, streamlined processes to eliminate manual work (focus...


  • Bengaluru, Karnataka, India SymphonyAI Full time

    Job DescriptionIntroductionAt SymphonyAI, we are building the leading AI SaaS company for enterprise transformation across the most critical industry sectors. We provide focused AI applications designed to rapidly solve challenging business problems and deliver breakthrough insights, increasing operational efficiencies and growing revenue for customers.Job...


  • Bengaluru, Karnataka, India NTT DATA Services Full time

    Req ID: 309814 NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.We are currently seeking a Helpdesk Senior Representative - ITIL to join our team in Bangalore, Karnātaka (IN-KA), India (IN).Roles and...


  • Bengaluru, Karnataka, India BairesDev Full time

    Job DescriptionAt BairesDev, we&aposve been leading the way in technology projects for over 15 years. We deliver cutting-edge solutions to giants like Google and the most innovative startups in Silicon Valley.Our diverse 4,000+ team, composed of the world&aposs Top 1% of tech talent, works remotely on roles that drive significant impact worldwide.When you...


  • Bengaluru, Karnataka, India BairesDev Full time

    Job DescriptionAt BairesDev, we&aposve been leading the way in technology projects for over 15 years. We deliver cutting-edge solutions to giants like Google and the most innovative startups in Silicon Valley.Our diverse 4,000+ team, composed of the world&aposs Top 1% of tech talent, works remotely on roles that drive significant impact worldwide.When you...


  • Bengaluru, Karnataka, India Tata Consultancy Services Full time

    **Job Role - Service Desk Lead:**Are you an experienced IT professional looking for a new challenge? Do you have a passion for leading high-performing teams and delivering exceptional customer experiences?We are seeking a Service Desk Lead to join our team at Tata Consultancy Services. As a Service Desk Lead, you will play a critical role in ensuring timely...


  • Bengaluru, Karnataka, India Simplilearn Full time

    Job DescriptionJob descriptionOur TeamWere looking for talented professionals to fill Inside sales specialist role right awayDesignation - Academic Specialist (Sales)Experience - 1+ years (Preferably in the education or EdTech industry).Qualification - GraduationCTC : 6.5 LPA FixedJoining - Immediate Joiners/15 daysLocation - HSR LayoutShift - Day Shift


  • Bengaluru, Karnataka, India Clarivate Full time

    Senior Pharmacovigilance SpecialistJob Profile SummaryThis position involves Biomedical Literature Searching in our team and requires knowledge of biomedical literature and searching databases such as MEDLINE Embase and Biosis Previews You will need broad knowledge of biomedical terminology drugs and therapeutic areas In this role you are responsible...


  • Bengaluru, Karnataka, India NTT DATA North America Full time

    Job DescriptionReq ID: 311350NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.We are currently seeking a Helpdesk Senior Associate - ITIL to join our team in Bangalore, Karntaka (IN-KA), India (IN).- Helpdesk...