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Global IT Service Management Specialist

2 weeks ago

Bengaluru, Karnataka, India Kindred Group plc Full time
About the Company

FDJ UNITED, a leading gaming operator in Europe, is shaping the future of entertainment. With over 5,000 employees and a presence in regulated markets, we offer a diverse range of games, combining innovation with safety. Our team is dedicated to delivering exceptional experiences for our customers.

We're looking for bold individuals who thrive on innovation, challenges, and making an impact. If you're eager to succeed and ready to level-up the game, join us in creating new standards for the industry.

About the Role

As a Senior Remote Helpdesk Technician JSM Specialist, you'll be responsible for designing, building, and managing Jira Service Management (JSM) to optimize IT helpdesk operations and enhance the employee experience. This includes automating workflows, configuring SLAs, integrating IT systems, and ensuring seamless remote management capabilities.

The ideal candidate will have deep expertise in JSM and a passion for building scalable, efficient IT service processes that deliver exceptional service across global teams. This position involves working in shifts within the Helpdesk team to cover extended European working hours and includes OnCall duties.

Responsibilities

- Proficiency in Microsoft Office365 ecosystem (Exchange, Teams, SharePoint)
- Basic understanding of VPNs, network connectivity, and SaaS applications
- Knowledge of scripting languages (PowerShell, Bash, Python) is a plus
- Extensive experience in remote helpdesk or IT support roles, particularly in managing complex endpoint environments
- Familiarity with Intune, Autopilot, and Jira Service Management (JSM)
- Strong knowledge of Windows, macOS, and mobile platforms (iOS and Android)
- Experience troubleshooting AV setups and Teams integrations