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Helpdesk Resolution Expert

3 weeks ago

Bengaluru, Karnataka, India Tata Consultancy Services Full time

Job Description

Tata Consultancy Services is seeking a skilled Service Desk Agent to manage the day-to-day activities of our IT-Helpdesk Operations.

Responsibilities
  • Manage and co-ordinate the processing of incoming calls/chats/tickets to ensure timely and effective resolution of incidents and requests as per pre-defined SLA.
  • Co-ordinate and implement processes and procedures to achieve optimal team workflow.
  • Implement and monitor ticket handling and escalation policies and procedures.
  • Be a first level escalation point and provide coordination and support for the IT-HelpDesk during high severity incidents.

Requirements

  • 1 to 3 years of experience in a similar role.
  • Excellent communication and problem-solving skills.
  • Ability to work in a team environment.

Why Join Us

  • Opportunity to work with a leading IT services company.
  • Chance to develop your career in a dynamic industry.