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Helpdesk Expert
2 weeks ago
We are seeking a highly skilled Helpdesk Expert - Microsoft Technologies to join our team at NTT DATA Global Delivery Services Limited. As a Helpdesk Expert, you will be responsible for providing technical support to customers across various channels, including phone, email, and chat.
Your primary focus will be on identifying and resolving technical issues related to hardware, software, networks, and peripherals. You will also be responsible for documenting service requests, escalating complex issues to internal support groups, and providing guidance to customers on IT policies and capabilities.
To succeed in this role, you will need strong analytical skills, excellent communication skills, and a passion for delivering exceptional customer service. If you have experience working with Microsoft technologies and a bachelor's degree in Computer Science or a related field, we want to hear from you
- Key Responsibilities:
- - Manage customer interactions and record reported issues in the ITSM system.
- - Investigate and resolve technical issues using internal procedures and processes.
- - Collaborate with internal support groups to resolve complex issues.
Requirements:
- - Bachelor's degree in Computer Science or a related field.
- - Proficiency in Microsoft Operating Systems and Office applications.
- - Strong communication and problem-solving skills.
