Senior Expert in Quality Assurance

5 hours ago

Anand, Gujarat, India beBeeQuality Full time ₹ 7,00,000 - ₹ 10,50,000
Job Title:

Spanish Quality Analyst

About the Role:

This is a key position in our team, requiring strong skills in quality assurance and control. The successful candidate will be responsible for maintaining expert-level knowledge of assigned products and services, completing all required training and certifications.

Key Responsibilities:

  • Maintain expert-level knowledge of assigned products and services.
  • Monitor customer issue trends, volume spikes, and case inventory.
  • Lead daily team huddle and communicate operational updates.
  • Conduct effective coaching and feedback sessions; manage follow-up actions.
  • Ensure timely completion of compliance training and phishing exercises for self and team.
  • Review and analyze B2B Service Cloud and DOMO reports; share performance metrics weekly.
  • Serve as an escalation point for customer cases; manage resolution and documentation.
  • Oversee staff scheduling and maintain low attrition rates.
  • Validate access to agendas and ensure compliance with security protocols.
  • Display professionalism at all times.
  • Respond promptly to production issues and operational challenges.
  • Promote positive behaviors and recognize team achievements.
  • Provide reporting and analysis results to directors for quality evaluations completed, including trend results.
  • Learn program topics to provide proper support, including refresher training and new product/enhancement trainings.
  • Participate in feedback sessions in application.
  • Maintain and expand on all product and service knowledge.
  • Complete mandatory training courses in a timely manner.
  • Protect customer and internal proprietary information.
  • React in demanding situations or short timeline deliverables.
  • Amply positive behaviors.
  • Collaborate with multiple internal teams to address customer requests.

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