
Advanced IT Operations Specialist
1 week ago
We are seeking a skilled Technical Services Engineer with 5+ years of experience to provide high-level support, configuration, and strategic guidance for our IT operations management platform. The ideal candidate will possess deep technical knowledge of monitoring, automation, service mapping, and integrations to ensure optimal performance and alignment with business goals.
- Key Responsibilities:
- Develop expertise in our IT operations management platform, including monitoring, automation, and service maps.
- Design and implement comprehensive monitoring solutions using the platform for diverse environments, including infrastructure, applications, and cloud platforms.
- Configure and manage advanced alerting, dashboards, and automation workflows.
- Integrate the platform seamlessly with various ITSM tools and critical third-party platforms.
- Collaborate with cross-functional IT teams to define precise monitoring requirements and ensure comprehensive coverage across all systems.
- Troubleshoot and resolve complex issues related to platform agents, collectors, and integrations.
- Provide essential training and create detailed documentation for internal teams on platform usage, administration, and best practices.
- Stay continuously updated on product updates and roadmap, advising on adoption strategies for new features and capabilities.
- Participate in audits and compliance reviews specifically related to monitoring and observability practices.
- Support the seamless onboarding of new services and environments into the platform.
- Experience: 5+ years of experience in IT operations, monitoring, or observability roles, with a strong focus on platform expertise.
- Platform Expertise: Extensive hands-on experience with the platform and its core modules, including monitoring, automation, and service maps.
- Monitoring Protocols & Concepts: Strong understanding of monitoring protocols such as SNMP, WMI, and APIs, along with familiarity with cloud-native monitoring principles.
- Scripting for Automation: Proven experience with scripting languages (Python, PowerShell) for automating IT operations tasks and platform configurations.
- IT Service Management: Familiarity with ITIL processes and service management best practices.
- Analytical & Communication Skills: Excellent analytical, communication (verbal and written), and documentation skills.
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