
Cloud Security Solutions Expert
7 days ago
This role involves administering and supporting cloud-based security solutions for designated client environments.
The primary focus is on policy administration, system monitoring, and documentation to ensure secure and compliant connectivity.
Key Responsibilities:
- Policy Administration: Maintain and update security policies, access controls, and authentication settings in alignment with organizational standards and compliance frameworks.
- System Monitoring & Reporting: Continuously monitor security dashboards for alerts, anomalies, and performance metrics. Provide clients with regular reports on threat activity, usage trends, and compliance status.
- User Support & Issue Resolution: Provide user support for security-related issues. Collaborate with IT teams to resolve connectivity, access, and policy-related problems. Escalate complex issues as needed.
- Documentation & Change Management: Maintain detailed documentation including configuration records, troubleshooting guides, network diagrams, and change logs. Ensure all updates follow change management protocols.
- Client Engagement & Coordination: Participate in client meetings, status calls, and planning sessions. Communicate technical updates, policy changes, and recommendations clearly and professionally. Liaise with client IT teams, cybersecurity personnel, and vendors to ensure smooth operation and integration of cloud security solutions.
- Compliance & Audit Support: Support client compliance initiatives by ensuring cloud configurations align with regulatory frameworks. Assist with audit preparation and evidence collection.
- Platform Maintenance & Updates: Stay informed about cloud product updates and coordinate implementation of new features or integrations. Recommend improvements based on evolving security needs and operational efficiency.
Required Skills and Qualifications:
- Bachelor's degree in IT, Computer Science, Cybersecurity, or any related field.
- Minimum 4 years in IT security administration.
- Hands-on experience managing cloud-based platforms is essential, preferably in a client-facing or MSSP environment.
Technical Proficiency:
- Familiarity with ZIA, ZPA, and ZDX configuration and management.
- Understanding of networking fundamentals (TCP/IP, DNS, VPN, SSL/TLS, CA).
- Knowledge of identity provisioning, and work experience in the same (e.g., Azure AD, SAML/SSO, MFA).
- Familiarity with SIEM tools (e.g., Sentinel) and endpoint protection platforms (e.g., Sophos).
Certifications:
- Zscaler certifications (ZCCA-IA, ZCCA-PA) or equivalent security credentials preferred.
Soft Skills:
- Strong client communication skills are essential.
- Ability to work in US time zone and adapt to client needs.
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