FIS System Support Specialist

2 days ago


Ghaziabad, Uttar Pradesh, India beBeeEngineer Full time ₹ 1,50,00,000 - ₹ 2,00,00,000

Job Overview:

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The role of a FIS Quantum Service Engineer involves providing comprehensive production support for various systems, including FIS Quantum, Echos, and SWIFT. The successful candidate will be responsible for maintaining static data within the Quantum environment to ensure system integrity.

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Key Responsibilities:

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  • Provide timely solutions to users by troubleshooting, fixing, and authoring Enterprise Workflow Framework (EWF) in Quantum, including reports and action-based triggers.\
  • Identify and resolve interface issues with bank statements and cashflows.\
  • Configure, troubleshoot, and fix Cash Xplorer functionality.\
  • Support core treasury processes including In-House Banking (IHB), Cash forecasting, and Intercompany Settlement.\
  • Learn internal systems to provide comprehensive end-to-end support to users.\
  • Receive, analyze, and prioritize related support tickets.\
  • Document resolution steps and knowledge base articles.\
  • Support system upgrades and patches.\
  • Monitor system performances and recommend improvements.\
  • Apply strong Oracle/SQL Server database expertise to maintain system performance.\
  • Author and optimize SQL queries for data extraction and reporting.\
  • Apply working knowledge of the Quantum data model to troubleshoot complex issues.\
  • Work with Golden Gate and Datapipelines technologies for data integration.\
  • Support integration points between FIS systems and Oracle Fusion AGIS/GL modules.\
  • Utilize FIS ticketing system to manage and track support requests.\
  • Maintain SOPs, process documentation, and impact assessments for system updates.\
  • Assess readiness for Quarterly Cloud Updates including regression testing to ensure business continuity.\
  • Ensure financial data accuracy, SOX compliance, and internal control adherence.\
  • Participate in change management processes to minimize operational disruptions.\
  • Develop a deep understanding of the organization's policies and procedures.\
  • Collaborate with cross-functional teams to drive business outcomes.\
  • Stay up-to-date with industry trends and best practices.\
  • Adhere to company standards and guidelines.\
  • Proactively seek opportunities for growth and development.\


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