IP Core Expert

4 weeks ago

Pune, Maharashtra, India Vodafone Full time

About Vodafone Intelligent Solutions

Vodafone Intelligent Solutions (VOS) is a strategic arm of Vodafone Group Plc, creating value and enhancing quality and efficiency across 28 countries, and operating from 7 locations: Albania, Egypt, Hungary, India, Romania, Spain, and the UK.

With over 29,000 highly skilled individuals, VOS is dedicated to being Vodafone Group's partner of choice for talent, technology, and transformation. We deliver the best services across IT, Business Intelligence Services, Customer Operations, Business Operations, HR, Finance, Supply Chain, HR Operations, and many more.

Established in 2006, VOS has evolved into a global, multi-functional organisation, a Centre of Excellence for Intelligent Solutions focused on adding value and delivering business outcomes for Vodafone.

About VOS India

Job Role

The role of this position is to ensure the business impacts of critical and complex outages in the area of IP/MPLS backbone, Internet networks, and critical enterprise services are minimized by identifying root cause and resolving issues in time, round the clock. This individual would be accountable for minimizing the impact of network changes, reducing human errors by driving change processes effectively.

As part of the network transformation program execution, this role demands working towards identifying operation automation opportunities, collaborating with the development team for required deployment, testing, and achieving expected benefits. This role requires working with multiple teams locally and geographically, demonstrating required agility to resolve or reduce the number of issues/incidents effectively by exploring multiple feasible options.

This role has potential to grow as leading the second-line team and also has an opportunity to work in multiple other areas of network operations, including unified communication, IP security/DDOS, Mobile roaming, and voice operations. As this function requires prompt and effective actions on high-impacting outages, the role has high visibility in senior leadership teams.

Key Objectives:

  • Operation and maintenance of the IP network devices and connectivity to local markets
  • Continuous 24X7 hours support of IP Core Network
  • Handling Network complaints - Incident management
  • HW and SW Fault analysis and resolution, service continuity assurance, disaster recovery, RMA
  • Raise problem management tickets
  • Should have Hands on HW troubleshooting at least on 1 of the vendor (Cisco, Juniper, Alcatel)
  • Must have routing and switching experience
  • Should be able to Identify Single point of failure and root causes of isolations
  • Preventive maintenance - Prepare downtime and outage notifications and reports
  • Capacity monitoring and reporting
  • Documentation of IP network
  • SLA management
  • Python Scripting Knowledge would be an added advantage

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