Luxury Client Manager

3 days ago

Udaipur, Rajasthan, India beBeeRelationship Full time ₹ 9,00,000 - ₹ 22,50,000
Client Experience Manager

We are seeking a detail-oriented and proactive Client Experience Manager to oversee client relationships, guaranteeing an exceptional experience for our luxury clientele.

Main Responsibilities:
  • Critical Client Interaction:
    • Manage client interactions through phone calls, WhatsApp, email, and in-person communication.
    • Provide timely and professional responses.
    • Maintain accurate customer records, order details, and communication logs.
  • Customer Retention & Insights:
    • Plan and execute CRM campaigns to enhance client retention.
    • Analyze customer interactions to provide actionable insights.
    • Identify recurring issues and support process improvement initiatives.
  • Collaboration & Reporting:
    • Collaborate with sales, marketing, and production teams to resolve client queries.
    • Become a trusted partner to high-value clients.
    • Deliver reports on customer trends, feedback, and loyalty metrics to leadership.

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