Strategic Research Manager
1 day ago
Job Summary:
As a Senior Manager Research and Insights at Flipkart, you will be responsible for leading market research and analysis to identify emerging trends, competitive landscapes, and opportunities for growth. You will help institutionalize customer centricity and be the custodian of customers at the Flipkart level for the BUs you will be managing.
Key Responsibilities:
- Conduct comprehensive market research to identify emerging trends and competitive landscapes.
- Help identify sources of growth and track customer sentiment via BHT, NPS, CSat, etc.
- Establish key performance indicators (KPIs) and metrics to measure the success of products and offerings on the platform.
- Collaborate with categories, product, and marketing teams to provide insights that drive product innovation and on and off-platform campaigns.
Requirements:
To succeed in this role, you should have strong research skills, qualitative and quantitative, and the ability to derive insights and action plans based on data and business reality. You should also have a bias for action, strategic thinking, and the ability to connect the dots and tell stories across different internal and external sources.
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