Executive - Key Accounts - Express Logistics Specialist

4 weeks ago


Mumbai, Maharashtra, India DP World Australia Full time

Position

Executive – Key Accounts

Department

Express Business, Customer Service

Location

Regional (N, S, E, W)

Job Band

2

Reports to

Manager – Key Accounts

ROLE RESPONSIBILITIES

Key responsibilities

  • Manage a high volume of customer inquiries to assess needs
  • Prepare detailed reports for customers
  • Respond to customer inquiries to provide satisfaction, retention, and revenue growth
  • Review customer inquiries to determine solutions and responses
  • Perform root cause analysis
  • Escalate critical issues to senior level
  • Arrange for expedited service recovery
  • Revert back to customers with updates and closures
  • Share closure files with customers
  • Responsible for billing and payment collection
  • Maintain accurate records of customers
  • Respond to customer inquiries in a timely and professional manner
  • Serve as a liaison between customers and internal teams
QUALIFICATIONS & COMPETENCIES
  • Graduate with Sales & Marketing background
  • Minimum of 2-5 years of experience in retail sales
  • Good communication and listening skills
  • Team player


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