Executive - Key Accounts - Express Logistics Specialist
4 weeks ago
Position
Executive – Key Accounts
Department
Express Business, Customer Service
Location
Regional (N, S, E, W)
Job Band
2
Reports to
Manager – Key Accounts
ROLE RESPONSIBILITIESKey responsibilities
- Manage a high volume of customer inquiries to assess needs
- Prepare detailed reports for customers
- Respond to customer inquiries to provide satisfaction, retention, and revenue growth
- Review customer inquiries to determine solutions and responses
- Perform root cause analysis
- Escalate critical issues to senior level
- Arrange for expedited service recovery
- Revert back to customers with updates and closures
- Share closure files with customers
- Responsible for billing and payment collection
- Maintain accurate records of customers
- Respond to customer inquiries in a timely and professional manner
- Serve as a liaison between customers and internal teams
- Graduate with Sales & Marketing background
- Minimum of 2-5 years of experience in retail sales
- Good communication and listening skills
- Team player
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