Executive - Key Accounts - Express Logistics

1 month ago


Mumbai, Maharashtra, India DP World Australia Full time
Job Title:

Executive - Key Accounts - Express Logistics

Job Summary:

We are seeking an experienced Executive - Key Accounts - Express Logistics to join our team at DP World Australia. The successful candidate will be responsible for managing a high volume of customer inquiries, preparing detailed reports, and responding to customer needs in a timely and professional manner.

Key Responsibilities:
  • Manage a high volume of customer inquiries, assessing customer needs and providing solutions to meet their requirements.
  • Prepare detailed reports for customers, as required, to ensure timely and accurate communication.
  • Respond to customer inquiries with the intent of providing customer satisfaction, retention, and increasing revenue spend.
  • Review customer inquiries, problems, requests, and suggestions to determine the appropriate solutions and/or responses.
  • Perform first-level root cause analysis to identify and resolve customer issues.
  • Arrange for expedited service recovery for shipments, when necessary, to ensure customer satisfaction.
  • Revert back to the client with updates/closures in the given timeline.
  • Share closure files with clients, as required.
  • Responsible for billing and payment collection from customers.
  • Maintain accurate records of all existing and potential customers.
  • Respond to customer inquiries in a timely and professional manner.
  • Serve as the link of communication between key customers and internal teams.
Qualifications & Competencies:
  • Graduate with a Sales & Marketing background.
  • Minimum of 2-5 years of experience in retail sales.
  • Good communication and listening skills.
  • Team player with a strong ability to work collaboratively.
Language:

English



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