Quality Control Associate

6 days ago

Hyderabad Secunderabad Telangana, India beBeeQuality Full time ₹ 9,00,000 - ₹ 12,00,000
Quality Assurance Specialist

We are seeking a detail-oriented Quality Assurance Specialist to join our team. As a Quality Assurance Specialist, you will play a critical role in ensuring the quality of our services by assessing and evaluating the performance of our analysts.

Responsibilities:
  • Assess the performance and quality of analysts on the project, ensuring compliance with established standards and client expectations.
  • Meet both volume and quality targets for all quality assurance audits, ensuring efficient and effective evaluations that adhere to the client's needs.
  • Develop and maintain a deep understanding of the client's business processes, goals, and requirements, ensuring that content moderation aligns with these objectives.
  • Ensure thorough understanding of client Service Level Agreements (SLAs) and department key performance requirements to meet and exceed service expectations consistently.
  • Continuously develop product, industry, and business skills through on-the-job experience and classroom training to stay updated on the latest trends and best practices.
  • Participate in calibration sessions with clients and cross-vendor teams, ensuring consistency and alignment in content moderation practices across all stakeholders.
  • Take responsibility for managing and resolving escalations effectively, ensuring that issues are addressed promptly and efficiently.
  • Identify and analyze root causes of business-related issues, providing actionable recommendations to improve overall client satisfaction and performance.
  • Assist with monitoring and tracking incidents, ensuring that all issues are resolved in a timely manner and that service delivery is uninterrupted.
  • Deliver both individual and group feedback to analysts, providing coaching and motivation to improve performance. Encourage a growth-oriented environment for analysts to continuously improve their skills.

Requirements:

  • Strong analytical and problem-solving skills.
  • Excellent communication and interpersonal skills.
  • Able to work effectively in a team environment.
  • Ability to prioritize tasks and manage multiple projects simultaneously.
  • Strong attention to detail and organizational skills.
  • Proficiency in MS Office and Google Suite.
  • Ability to learn and adapt quickly to new technologies and processes.

Benefits:

  • Competitive salary and benefits package.
  • Opportunities for career advancement and professional growth.
  • Collaborative and dynamic work environment.
  • Recognition and rewards for outstanding performance.

How to Apply:

If you are a motivated and detail-oriented individual who is passionate about quality assurance, please submit your application, including your resume and cover letter, to us today.

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