Digital Workplace Transformation Lead

2 days ago

Gurgaon, Haryana, India Getronics Full time

About the Role

We are seeking a seasoned Digital Workplace Transformation Lead to join our team at Getronics, a leading provider of end-to-end IT services. In this role, you will be responsible for leading and managing our India Digital Workspace team of 8-10 people within the Technical Management Tower.

You will report into the local Operations Head in India and work closely with the relevant global Functional Leads in a Matrix organisation.

Your familiarity with many of the technologies we support, allows you to understand and engage in high-level technical conversations with your team and other stakeholders. It also enables you to participate in recruitment activities and enhances your insight into people's development.

Main Responsibilities

  • Foster Your Team:
    • Set Objectives: Develop an overall learning plan aligned with the needs of the customer and the business in cooperation with the functional leads.
    • Catch-ups and Meetings: Ensure regular catchups and meetings to keep a finger on the pulse and support and promote a collaborative and cohesive team spirit that helps in retaining our talent while also achieving all objectives.
    • Holiday Planning and Capacity: Manage holiday planning and capacity, ensuring there are no gaps in service, including arranging out-of-hours cover where required.
    • Operational Activities: Develop a framework to ensure all operational activities of the team are conducted as needed.
  • Ensure Smooth Delivery:
    • Solve Complex Issues: Contribute to solving complex and high-profile issues through troubleshooting advice, examining workarounds, suggesting new angles for investigation, advising on the creation of action plans, and dealing with escalations appropriately.
    • Review Complex Changes: Assist in the review of complex changes, making sure all details and impacts, including non-technical, are accounted for to minimize risks.
    • Presentation Skills: Present information in a clear and professional way to stakeholders, conveying a capable and committed image towards the customer.
  • Monitor and Improve Operational Effectiveness:
    • SLA Reports: Review SLA reports and, where needed, develop improvement plans which you then implement with the relevant people.
    • New Processes: Develop new operational processes or improvements to existing ones, to enhance the service.

Requirements

We are looking for someone with:

  • A minimum of 10+ years of experience managing local and global teams.
  • At least 12+ years overall experience.
  • Matured leadership and management skills through proven experiences in IT Operations, delivering services to multiple clients in a global service provider.
  • Excellent people skills, allowing you to deal with demanding situations and establish an attractive working environment for the team to prosper.
  • Effective communication skills (written and verbal) that allow you to articulate issues and their analyses, solutions etc. in a clear way to colleagues and customers alike.
  • A good understanding in at least two of the technological focus areas of the teams, as well as having prior hands-on experience.
  • Show extensive knowledge of IT Service Management and a deep understanding of the ITIL standard and best practices.

What We Offer

We offer a competitive salary of ₹1,200,000 - 1,800,000 per annum, depending on experience. This is a fantastic opportunity to work with a leading provider of end-to-end IT services, with a strong focus on innovation and customer satisfaction.

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