Operational Efficiency Lead
2 days ago
In a rapidly evolving fintech landscape, we seek a visionary leader to drive the growth of our digital lending platform. As Head - Operations & Process Excellence, you will oversee end-to-end operational efficiency, ensuring seamless day-to-day running of platform operations.
Key Responsibilities:
- Manage operational efficiency to maintain high-performing platform operations.
- Streamline onboarding processes for enhanced participant experience.
- Oversee NACH settlement process and coordination with NPCI, CERSAI, etc., adhering to regulatory guidelines.
- Provide timely MIS reports to key management and stakeholders.
- Deliver exceptional customer service and grievance handling within tight turnaround times.
Process Improvement Initiatives:
- Implement projects to automate processes, enhance customer experience, and reduce operational costs.
- Develop and implement SOPs, optimize workflows, and ensure scalability across the platform.
Compliance Focus:
- Lead the operations team in fostering an innovative culture and continuous improvement.
- Ensure operational compliance with regulatory requirements and manage risk mitigation and internal audits.
Candidate Requirements:
Hold a Bachelor's degree in Computer Science or a related field with 10-15 years of experience in large-scale operations/payment operations.
Experience in fintech industry/digital lending expertise/Supply chain business/B2B lending is highly valued.
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