Client Success Expert

24 hours ago

Malappuram, Kerala, India beBeeServicing Full time ₹ 1,00,00,000 - ₹ 2,00,00,000
Job Title: Servicing Director

 

The role of Servicing Director revolves around driving business success by delivering exceptional client experiences. This key leader is responsible for developing and executing comprehensive plans to meet client needs, while maintaining strong relationships and ensuring client satisfaction.

Key Responsibilities:

  • Develop and communicate Annual Operating Plans (AOP) based on client briefs, adapting to changes in client needs or digital platform policies.
  • Lead the client pitching process, generating innovative concepts in collaboration with internal teams.
  • Provide strategic inputs to competitor analysis, identifying opportunities for process improvements and new business avenues.
  • Analyze business-as-usual (BAU) operations to identify opportunities for experimentation and innovation.
  • Create compelling case studies and success stories highlighting achievements and impact.
  • Define brand positioning strategies that distinguish clients from competitors and resonate with target audiences.
  • Brief review and approval of client briefs to ensure alignment with execution plans and strategies.
  • Develop and maintain strong, trusting relationships with clients, ensuring client renewals and upsells.
  • Conduct regular meetings with clients to understand strategic growth plans and identify upsell opportunities.
  • Establish clear benchmarks and review timelines to ensure client satisfaction.
  • Take final accountability for client pitches and creating annual execution plans & strategies.
  • Evaluate marketing success through social media reports, identifying improvement areas and demonstrating value to stakeholders.
  • Update resource planning quarterly and ensure timely contract renewals, addressing obstacles proactively.
  • Maintain monthly client P&Ls, ensuring billing targets are met.
  • Conduct monthly team meetings, provide feedback, and mentor teams for proactive problem-solving.

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