Digital Community Builder

5 days ago

Bhavnagar, Gujarat, India beBeeCommunity Full time ₹ 60,00,000 - ₹ 1,20,00,000

We're looking for a dedicated Community Engagement Specialist to join our team.

Key Responsibilities:
  • Engage with followers by responding to comments, messages, and mentions in a timely and brand-consistent manner.
  • Foster a helpful online community by starting conversations, answering queries, and acknowledging feedback.
  • Monitor customer reviews and user sentiment across social media platforms.
  • Manage Online Reputation (ORM) by tracking brand mentions, addressing concerns, and mitigating negative feedback with empathy and professionalism.
  • Flag high-priority issues or feedback to internal teams for quick resolution and customer satisfaction.
  • Support community-building initiatives such as live interactions, polls, contests, and user-generated content campaigns.
  • Work with the Social Media team to implement effective strategies and performance measurement.
  • Track and analyze conversations, sentiment, and engagement trends related to the brand and industry.
  • Prepare regular reports summarizing community activity, engagement metrics, and ORM insights.
  • Share learnings and audience feedback with content, product, and customer teams to drive improvements.
Requirements:
  • 1–3 years of experience in community management, social media, or online reputation roles.
  • Excellent written communication skills with a human, empathetic tone.
  • Deep familiarity with platforms like Instagram, Facebook, Twitter/X, and Pinterest.
  • Experience using social media and ORM tools (e.g., Sprout Social, Hootsuite, Brand24, Google Alerts).
  • Proficiency with Canva or other visual tools to support engagement content creation.
  • Strong multitasking skills and the ability to stay organized in a fast-paced environment.
  • Ability to maintain brand voice while managing both positive and challenging conversations

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