
Building Online Communities
11 hours ago
About this role
We are seeking a Community Engagement Specialist to join our team. This is an excellent opportunity for someone who is passionate about building and maintaining online communities.
This role involves onboardng new users, re-engaging inactive ones, and supporting retention through proactive conversations. You will be responsible for handling user queries via calls with empathy and efficiency. Additionally, you will organize virtual meetups, facilitate doubt-clearing sessions, and address hotline concerns.
Your key responsibilities will include:
- Onboard new users and re-engage inactive ones to support retention
- Handle user queries via calls with empathy and efficiency
- Organize virtual meetups and facilitate doubt-clearing sessions
- Address hotline concerns and gather user insights to improve our product and support
You will be working in a remote environment, which offers the flexibility to work from anywhere while being part of a dynamic team.
This internship offers real-world experience in community engagement and user support.
Key skills and qualifications
- Excellent communication and interpersonal skills
- Ability to work independently in a remote environment
- Strong problem-solving and analytical skills
- Familiarity with online community management tools and software
Benefits
This internship offers the opportunity to gain valuable work experience, build your professional network, and develop your skills in community engagement and user support.
What we offer
We offer a supportive and dynamic work environment, flexible working hours, and opportunities for growth and development.
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