Sales Team Lead

1 week ago


Coimbatore, Tamil Nadu, India AccorHotel Full time

Core Responsibilities:

  • Hotel Knowledge: Maintain a thorough understanding of hotel features, services, hours of operation, and function space entertainment options.
  • Customer Service: Answer phone calls in a pleasant manner, handle telephone enquiries, and facilitate program planning and requirements.
  • Group Arrangements: Coordinate all group arrangements, communicate group needs, and follow up with post-conference reports and group billings.
  • Reporting and Record-Keeping: Prepare reports, maintain proper records, and filing system according to hotel sales administration process.
  • Client Relations: Maintain positive relations with clients, acknowledge and handle complaints, and promote hotel facilities and services.
  • Hotel Safety and Emergency Procedures: Be fully conversant with hotel fire & life safety/emergency procedures.

Additional Responsibilities:

  • Attend all briefings, meetings, and trainings as assigned by management.
  • Maintain a high standard of personal appearance and hygiene.

Qualifications:

Guest-focused personality is essential. Your experience and skills include:

Work Environment:

Full-time employment with AccorHotel.


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