Customer Experience Team Lead
3 weeks ago
This role is responsible for leading a team of customer service representatives to deliver exceptional customer experience. The successful candidate will have a strong background in customer support and people management skills.
Key Responsibilities:
- Manage and motivate a team of customer service representatives to deliver high-quality service to customers.
- Develop and implement customer service strategies to improve customer satisfaction and loyalty.
- Collaborate with other teams to ensure seamless customer experience across all touchpoints.
- Monitor and analyze customer feedback to identify areas for improvement.
- Provide coaching and development opportunities to team members to enhance their skills and performance.
Requirements:
- 8-10 years of experience in customer support or a related field.
- Proven track record of leading high-performing teams.
- Strong communication and interpersonal skills.
- Ability to analyze complex customer feedback and develop effective solutions.
- Knowledge of MS Office tools, including Excel, PowerPoint, and Power BI.
Preferred Qualifications:
- Bachelor's degree in computer science or a related field.
- Multi-lingual ability, with fluency in English and other languages.
About the Company:
Bosch Group is a leading technology and services company that values innovation, quality, and customer satisfaction. We offer a dynamic and supportive work environment, with opportunities for professional growth and development.
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