Customer Experience Team Lead

3 weeks ago


Coimbatore, Tamil Nadu, India Bosch Group Full time

This role is responsible for leading a team of customer service representatives to deliver exceptional customer experience. The successful candidate will have a strong background in customer support and people management skills.

Key Responsibilities:

  • Manage and motivate a team of customer service representatives to deliver high-quality service to customers.
  • Develop and implement customer service strategies to improve customer satisfaction and loyalty.
  • Collaborate with other teams to ensure seamless customer experience across all touchpoints.
  • Monitor and analyze customer feedback to identify areas for improvement.
  • Provide coaching and development opportunities to team members to enhance their skills and performance.

Requirements:

  • 8-10 years of experience in customer support or a related field.
  • Proven track record of leading high-performing teams.
  • Strong communication and interpersonal skills.
  • Ability to analyze complex customer feedback and develop effective solutions.
  • Knowledge of MS Office tools, including Excel, PowerPoint, and Power BI.

Preferred Qualifications:

  • Bachelor's degree in computer science or a related field.
  • Multi-lingual ability, with fluency in English and other languages.

About the Company:

Bosch Group is a leading technology and services company that values innovation, quality, and customer satisfaction. We offer a dynamic and supportive work environment, with opportunities for professional growth and development.



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