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Customer Service Representative

2 weeks ago

Colva, Goa, India Alagoa Resorts and Villas Full time

At Alagoa Resorts and Villas, we are seeking a highly skilled Customer Service Representative to join our team. This is a Full-time opportunity with a competitive salary of 15,000.00 per month, including benefits such as food provided and Provident Fund.

The ideal candidate will have excellent communication skills and be able to handle challenging situations diplomatically. They will also be responsible for maintaining a high level of output and quality regardless of the task load.

We are looking for someone who can take initiative and act quickly to deliver projects in a professional manner. The successful candidate will also be responsible for ensuring the overall success of the department by coordinating with other departments and controlling Front office cash.

Responsibilities include taking handover from previous shifts, assigning rooms for arrivals, conducting check-in and check-out procedures according to established company standards, monitoring house position, room reservations and room blockings, and ensuring approved billing, cashiering, and accounting practices are followed.