Guest Service Associate

7 days ago

Colva, India Sanda Hotels Full time

A **Guest Service Associate** plays a key role in ensuring a positive experience for guests, typically in hospitality, retail, or service industries. Here’s a general job description for this role:
**Job Title: Guest Service Associate**

**Location : Sernabatim, South Goa**

**Key Responsibilities**:

- **Customer Interaction**:

- Greet guests upon arrival and assist with any inquiries, ensuring a warm and welcoming atmosphere.
- Provide information about services, facilities, and policies.
- Address guest complaints and resolve issues promptly and effectively.
- **Check-in/Check-out Services**:

- Handle the check-in and check-out process for guests, ensuring accuracy and efficiency.
- Process reservations and ensure that guests are assigned to the appropriate accommodations or services.
- Assist in making reservations or changes as needed.
- **Billing and Payment Handling**:

- Process payments, issue receipts, and handle any billing issues.
- Ensure all charges are accurate and resolve discrepancies in a timely manner.
- **Housekeeping and Maintenance Requests**:

- Relay guest requests for housekeeping, maintenance, or other services to the appropriate departments.
- Follow up to ensure timely resolution of requests.
- **General Support**:

- Assist in maintaining a clean and organized front desk area.
- Support other departments and staff members to ensure smooth operations.
- **Record Keeping**:

- Maintain accurate records of guest interactions, bookings, and feedback.
- Update guest profiles as needed.

**Skills and Qualifications**:

- **Communication**: Excellent verbal and written communication skills to interact with diverse guests.
- **Customer Service**: Strong focus on customer satisfaction and a friendly, approachable attitude.
- **Problem-Solving**: Ability to resolve conflicts and address guest concerns calmly and professionally.
- **Time Management**: Efficient in managing tasks and prioritizing duties.
- **Technology**: Proficient with reservation systems, payment processing systems, and general office software.
- **Multitasking**: Ability to manage multiple tasks and requests in a fast-paced environment.

**Education and Experience**:

- High school diploma or equivalent required; some positions may prefer or require a degree in hospitality or related fields.
- Previous customer service experience in hospitality or retail is often preferred.

**Work Environment**:

- Typically based at the front desk or guest service areas in hotels, resorts, or other service-related businesses.
- May require working evenings, weekends, or holidays depending on the industry.

This job is ideal for someone who enjoys working with people, problem-solving on the spot, and ensuring guests have an exceptional experience

Pay: ₹20,000.00 - ₹30,000.00 per month

Work Location: In person

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