Network Security Solutions Specialist
2 weeks ago
Company Overview
Fortinet, a pioneering cybersecurity leader, has been shaping the future of network security for over two decades. Our mission is to safeguard people, devices, and data everywhere.
We are seeking a skilled Network Security Solutions Specialist to contribute to our rapidly growing business.
About the Role
You will act as a primary point of contact for dedicated accounts, providing exceptional customer service and technical solutions to address customer issues.
Key Responsibilities:
- Manage and prioritize customer issues to ensure timely resolution
- Reproduce customer environments on lab equipment
- Follow up with R&D departments to resolve product issues
- Track, maintain, and resolve incident reports and customer support requests
- Create technical documentation and bulletins to improve internal and external knowledge base
- Update and guide new releases and features to dedicated accounts
- Develop best practice deployment and troubleshooting methodology documentation
- Conduct periodic site visits for managed accounts
Requirements
To be successful in this role, you will need:
- At least 8-10 years of experience in a technical support role in a networking/security company
- Strong understanding of data networking protocols, specifically TCP/IP, routing and switching
- Hands-on experience with security products and technologies such as Firewalls, Endpoint protection, IPSec VPN, Authentication (RADIUS, LDAP, etc), UTM, etc
- Administrator-level working knowledge of Windows, Linux or Unix skills is an advantage
- Good understanding of Web application concepts, security and vulnerabilities
- Strong troubleshooting and problem-solving skills
- Effective oral and written communication skills
- A Bachelor's degree in Computer Science, Software Engineering or a related field, or an equivalent combination of training and experience is desirable
- Prefer candidates with CCNA, CCNP, CCIE and/or CISSP certifications
Benefits
We offer a competitive total rewards package, including a salary of $120,000 per year, to support your overall health and financial well-being.
Why Join Us
Fortinet encourages candidates from all backgrounds and identities to apply. We offer a supportive work environment and opportunities for career growth and development.
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