Network Security Support Specialist

1 day ago


Bengaluru, Karnataka, India Palo Alto Networks Full time

Palo Alto Networks is a leading cybersecurity company dedicated to protecting our digital way of life. We are looking for a skilled Network Security Support Specialist to join our team.

About the Role

This is an exciting opportunity to work with our valued customers, providing technical support and assistance in resolving complex network security issues. As a Network Security Support Specialist, you will be responsible for troubleshooting and resolving technical problems, providing configuration and deployment guidance, and collaborating with internal teams to deliver exceptional customer experiences.

We are seeking a highly motivated and experienced individual who is passionate about network security and has a strong background in technical support. If you have a keen eye for detail, excellent communication skills, and a ability to think critically, we want to hear from you

Responsibilities
  • Provide technical support and assistance to customers via phone, email, and web remote support
  • Troubleshoot and resolve complex network security issues
  • Collaborate with internal teams to deliver exceptional customer experiences
  • Configure and deploy network security solutions
  • Develop and maintain knowledge base articles and user documentation
Requirements

To be successful in this role, you will need:

  • 8+ years of experience in network security or a related field
  • Advanced certifications such as CCIE/JNCIE/CISSP (an advantage)
  • Excellent written and spoken communication skills
  • Ability to independently debug broad, complex, and unparalleled networks with mixed media and protocols
  • Strong project management, time management, and organizational skills
  • Profound knowledge in networking protocols such as TCP/IP, BGP4, OSPF, ISIS, Multicast, VOIP
  • Experience with security protocols such as IPSEC, SSL-VPN, NAT, GRE
  • Strong problem-solving, critical thinking, communication, and teamwork skills
What We Offer

Palo Alto Networks offers a competitive salary of $120,000 per year, plus benefits including health insurance, 401(k) matching, and paid time off. We also offer opportunities for professional growth and development, as well as a dynamic and collaborative work environment.

About Us

Palo Alto Networks is a fast-growing, immensely successful organization because of our people and products. We work the frontlines against cyber threats and attacks, protecting every day transactions in the digital environment. We're a company built on the foundation of challenging and disrupting the way things are done, and we're looking for innovators who are as committed to shaping the future of cybersecurity as we are.



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