
Support Operations Manager
2 weeks ago
The Service Delivery Lead plays a pivotal role in ensuring seamless application support operations for Retail Net Banking and Mobile Banking channels. This leadership position involves overseeing the team, delivering on service level agreements, managing escalations, and maintaining high service quality for clients within the Banking and Financial Services domain.
Key responsibilities include:
- Overseeing and managing application support for Retail Net Banking and Mobile Banking channels.
- Ensuring adherence to service level agreements and timely resolution of client issues.
- Acting as the point of escalation for critical incidents and coordinating with Level 2/Level 3 teams for resolution.
- Managing and mentoring the support team, ensuring skill development and performance improvement.
- Collaborating with stakeholders to streamline processes and enhance service delivery.
- Analyzing and reporting on service metrics, incidents, and root causes to identify areas for improvement.
- Ensuring compliance with organizational standards during 24/7 shift coverage.
While collaborating with various teams across the organization, the successful candidate will utilize their analytical skills to identify inefficiencies and develop targeted solutions to improve overall performance.
Required Skills and Qualifications- Proficiency in Linux, PL/SQL, Middleware, and APIs.
- Strong knowledge of Banking and Financial Services, specifically Channels Retail Net Banking and Mobile Banking.
This leadership role offers an exciting opportunity to work in a dynamic environment, where collaboration, innovation, and continuous improvement are highly valued. If you are a motivated professional looking to make a meaningful impact, this could be your chance to shine.
About This OpportunityThis is a fantastic opportunity for a results-driven professional who is passionate about delivering exceptional service and driving business growth.
-
State Bank Operations Support Services
7 days ago
Mumbai, Maharashtra, India SBI Operations Support Full timeAbout the Role:We are seeking a Risk Manager to oversee risk management frameworks, monitor controls, and ensure compliance with regulatory Responsibilities:- Implement and enhance risk management frameworks.- Identify, assess, and mitigate operational and compliance risks.- Prepare dashboards, reports, and risk profiles for committees.- Ensure compliance...
-
State Bank Operations Support Services
2 weeks ago
Mumbai, Maharashtra, India SBI Operations Support Full timeAbout the Role:We are hiring Circle Managers to lead lending operations in Agri, MSME, and SME segments. This senior role requires strong leadership and business development expertise.Key Responsibilities:- Drive growth in Agri, MSME, and SME loan portfolios.- Build and maintain strong customer and stakeholder relationships.- Ensure compliance with internal...
-
State Bank Operations Support Services
7 days ago
Mumbai, Maharashtra, India SBI Operations Support Full timeJob Description- The ideal candidate is a detail-oriented team player will handle all the resources and coordination from a technical standpoint. You must set and achieve objectives, ensure both top quality and control of the project, handle client and vendor interaction, and act as the subject expert. Assisting and overseeing multiple IT implementation...
-
State Bank Operations Support Services
1 week ago
Mumbai, Maharashtra, India SBI Operations Support Full timeAbout the Role:We are looking for Business Analysts to collaborate with stakeholders and ensure seamless execution of IT projects.The role includes requirement gathering, analysis, and Responsibilities:- Gather and analyze business/system requirements.- Prepare BRDs, solution documents, and process flowcharts.- Maintain version-controlled documentation.-...
-
Investment Operations Team Lead
3 days ago
Mumbai, Maharashtra, India beBeeInvestment Operations Manager Full time ₹ 30,00,000 - ₹ 50,00,000Job Opportunity",">This position involves overseeing the lifecycle activities of various financial instruments, including leveraged loans, CLOs, private debt, and collective investments.",">The successful candidate will be responsible for ensuring the accurate processing and settlement of these transactions, as well as maintaining relationships with key...
-
Hr Operations Associate
6 days ago
Mumbai, Maharashtra, India State Bank Operations Support Services Full time ₹ 1,04,000 - ₹ 1,30,878 per yearLocation: Mumbai (Worli )Job Type : Work from OfficeDepartment : Human ResourcesExperience: 2 Years plusEducation : minimum GraduationAbout the organizationIncorporated in Jul 2022, State Bank Operations Support Services is a wholly owned subsidiary of SBI for providing Operations Support Services to SBI.About the roleWe are seeking an experienced and...
-
Security Analyst
1 week ago
Mumbai, Maharashtra, India SBI Operations Support Full timeAbout the Role : We are seeking a proactive Security Analyst to join our growing Information Security team. The role focuses on threat detection, incident management, risk assessment, and compliance to safeguard critical systems and data. You will collaborate with cross-functional teams, ensure adherence to regulatory standards, and support continuous...
-
AVP, Investment Operations
1 week ago
Mumbai, Maharashtra, India Ares Operations Full time ₹ 9,00,000 - ₹ 12,00,000 per yearAres is looking for an AVP to join the Mumbai Investment Operations team. The ideal candidate would have experience working in loan servicing. Serve as primary escalation contact and day to day manager for the loan operations team in Mumbai.
-
Operations Support Manager
1 week ago
Mumbai, Maharashtra, India Allied ISP Full time US$ 90,000 - US$ 1,20,000 per yearHiring Alert: Operations Support Manager – Network Operation CentreCompany: Allied Group – ISP SegmentLocation: Mumbai (On-site)About UsAllied is a privately held company delivering end-to-end IT and network solutions to corporate customers. Operating a robust network across multiple regions coverinvg Pan India , we are committed to delivering...
-
Operational Support Manager
5 days ago
Mumbai, Maharashtra, India beBeeAdministrative Full time ₹ 8,00,000 - ₹ 12,00,000Job Title:Operational Support ManagerJob Description:This is a full-time position responsible for overseeing various aspects of school operations.Manage day-to-day administrative tasksEnsure seamless coordination between departmentsThe successful candidate will be responsible for managing facilities and soft services, coordinating transportation...