Cloud Security Solutions Specialist
1 month ago
About Us
StratApps Solutions Private Limited is a leading provider of cloud security solutions.
Job Overview
We are seeking an experienced Customer Success Delivery Lead to join our team. This role will be responsible for ensuring customers maximize their return on investment by rapidly implementing and operationalizing Palo Alto Networks solutions.
About the Role
The ideal candidate will have a strong background in cloud technologies, public cloud platforms (IaaS), and experience with security products and/or offerings. They will also possess excellent organizational and time management skills, as well as the ability to communicate technical details to a non-technical audience.
Key Responsibilities
- Act as a trusted advisor to drive business value for customers
- Manage customer escalations, balancing customer expectations, and negotiating successful resolutions
- Develop a comprehensive understanding of typical business challenges faced by customers and common objectives
- Become a subject matter expert on RedLock solutions over time
Requirements
- BS/MS in Computer Science, Electrical Engineering, Computer Engineering, or a related technical field
- Minimum 5 years of relevant work experience in pre-sales, support, customer success, consulting, or similar roles
- Strong consulting and project management skills
- Proven track record of managing customer escalations
- Existing knowledge of public cloud platform (IaaS) features, capabilities, and best practices
- Experience with Cloud Containers (e.g., Kubernetes) and Serverless technology
- Ability to communicate technical details to a non-technical audience
Benefits
- Estimated salary: ₹1,200,000 - ₹1,800,000 per annum
- Flexibility for travel (30%)
- Opportunity to gain public cloud certification within the first 6 months
Why Join Us?
We offer a dynamic and challenging work environment that provides opportunities for growth and development. If you are passionate about cloud security and committed to delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity.
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